Monthly Archives: December 2014

Donut resuscitation. Thank you, Pick ‘n Save.

flowers and donuts¬†I appreciate good customer service, and service recovery when it’s needed. Today I was pleasantly surprised when I received a followup to my customer complaint email to Pick ‘n Save after I purchased a bakery item there that … well, it just tasted funny. Strange, because I usually am quite satisfied with the products there at the north side store. The director of the store¬†called to apologize and asked what he could do to make everything right. I expected perhaps the $4 replacement price. He was soon at my door with a smile, a dozen of my husband’s favorite powdered sugar donuts (they really are good), a gift card and a bouquet of flowers. It does pay to complain. I believe it helps us to be alert consumers, get value for our money, and helps the stores improve their products and processes too. Thank you, Pick ‘n Save!

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