Tag Archives: service recovery

Donut resuscitation. Thank you, Pick ‘n Save.

flowers and donuts I appreciate good customer service, and service recovery when it’s needed. Today I was pleasantly surprised when I received a followup to my customer complaint email to Pick ‘n Save after I purchased a bakery item there that … well, it just tasted funny. Strange, because I usually am quite satisfied with the products there at the north side store. The director of the store called to apologize and asked what he could do to make everything right. I expected perhaps the $4 replacement price. He was soon at my door with a smile, a dozen of my husband’s favorite powdered sugar donuts (they really are good), a gift card and a bouquet of flowers. It does pay to complain. I believe it helps us to be alert consumers, get value for our money, and helps the stores improve their products and processes too. Thank you, Pick ‘n Save!

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